Can I exchange my chains?
Our return/exchange policy was implemented to eliminate the return/exchange that occurs with seasonal products that may never be used.
Our return/exchange period is 15 days from receipt of an order.
We understand that the chains in new condition and apologize that we cannot accommodate your request for a return or exchange.
Below is our return policy.
Returns must be received by tirechains.com within 15 days of delivery date. Returns for refund are subject to a 15% restocking charge. Effective January 2, 2006, UPS is charging shippers for the return of undeliverable packages, including but not limited to – refused packages and those where three attempts were unsuccessful. Any item that is refused or undeliverable, return shipping will be billed to the customer in addition to the original shipping charges. Chains must be returned in new, unused condition. Credit will be issued less actual shipping charges incurred by tirechains.com. RGA # (return goods authorization) required. No returns accepted without RGA number on outside of package. RGA # MUST BE REQUESTED VIA EMAIL – CustomerService@tirechain.com. EMAIL SUBJECT MUST INCLUDE YOUR ORDER #. No Fedex returns accepted.